Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you voluntarily share. This may include your name, company name, email address, phone number, delivery locations, and specific floral requirements. Payment details are collected when placing orders, though processing is handled securely by our payment partners.

For our corporate clientele, we may obtain additional business details such as company registration information, preferred delivery timelines, and budget constraints to tailor our service to your needs.

Our site automatically logs certain technical data when you visit. This includes your IP address, browser type, device information, and site navigation patterns. We use this data to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and deliver excellent customer care. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timelines
• Providing customer support and responding to inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records for business and legal compliance purposes

We also analyze aggregated, non-personal information to understand market trends and enhance our operations. For example, we may study which types of arrangements are most popular during different seasons to better plan inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these communications anytime by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays within our ecosystem and is shared only as necessary to provide services or to meet legal requirements.

We collaborate with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obliged to protect your information and use it solely for the services they perform for us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We treat data security with the utmost seriousness and implement multiple protective layers. Sensitive data is encrypted during transmission, stored on secure servers, and regularly updated to guard against threats.

Physical security measures protect our office systems, and access to personal data is restricted to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not retain full credit card numbers on our systems—this information is managed by certified payment processors who specialize in secure financial transactions.

While we implement robust security measures, no system is entirely risk-free. We continuously monitor and update our security practices to address evolving threats and maintain high protection standards.

Your Rights and Choices

You hold several rights regarding your personal information. You can request access to what we hold, request corrections to inaccurate data, or ask for deletion when allowed by law.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as necessary for business purposes and legal requirements. Order records are kept for accounting and warranty purposes, while marketing preferences remain until you request removal.

When information is no longer needed, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain site features.

Essential cookies are necessary for the site to function properly—they enable core features like navigation and secure access. These cookies do not collect personally identifiable information and are active when you use the site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve user experience. This data is collected in aggregate form and does not identify individuals.

You can adjust cookie preferences through your browser settings. Note that disabling certain cookies may affect some website features and your overall experience.

Business Transfers and Changes

If PlainPulseFrame undergoes substantial business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We will notify you of such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event we cease operations, we would ensure your data is either securely transferred to a successor with appropriate privacy protections or securely deleted according to data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When significant changes occur, we will notify you via email or by posting a notice on our site before they take effect.

Minor updates for clarity or administrative adjustments may occur without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected such information, we will promptly remove it from our systems.

Parents or guardians who believe we may have collected data from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. Some service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection regulations, including those related to business operations, financial transactions, and customer data handling. Our practices reflect evolving privacy standards in United Kingdom's digital economy.